On average, orders are processed and shipped with Canada Post once per week.

Average shipping times (estimates only):

  • Canada: 3 - 7 business days

  • USA: 5 - 8 business days

  • International - Coming soon! 

Do you accept returns?

Yes, of course!  We're extremely proud of the products we make and we're confident you will be too.  But we want to give you a completely risk-free online shopping experience so if for any reason you wish to return it for a refund or exchange we will gladly help you out. 

How long do I have to return it?

Returns are accepted up to 30 days from the date you receive your order.

Are there any restrictions? 

All items must be returned in the condition you received them - unwashed and unworn with tags still attached.  Shipping costs are non-refundable and the customer is responsible for return shipping.

Ok, let’s do this.  How do we start? 

Please send an email to team@kioha.com with the subject line “Return Request” and the following information in the email:

- Name 

- Address 

- Order # 

- Items you wish to return

We will respond to you immediately with further details to process your return.